Thank you all for your continued support. Please be patient if you're ordering during a pandemic.

Our store updates related to the COVID pandemic are listed below.  

🚨 Update - International Orders  - May 6, 2020

We have resumed shipping to Canada. Please expect delays.

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🚨 Update - Canada Post - May 5, 2020

Canada Post has the following changes to their service:

• Canada Post is experiencing delays of up to 5 days. Heavier shipments are more impacted than others.
• Proof-of-age verification and required signatures are limited to post-office pickups.
• On-time guarantees are suspended.
• Shipments to many countries are currently not being accepted.

For more information, refer to Canada Post's news releases.

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Some countries have temporarily suspended shipping, please expect delays (normal delivery time + estimate delay time).

  I would like to ask you to know and tell each other .

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🚨 Update - International Orders - April 28, 2020

We have temporarily stopped accepting new orders from Canada customers due to COVID-19 impacts on flight availability. There are significant delays with receiving International (intl) shipments. We are working with our shipping team to find another courier.

"Canada Post has advised that it is experiencing significant disruption to its daily operations owing to the temporary closure of many institutions, airlines and transportation providers. Customers should expect delays for parcel post and EMS (express mail service) items, this is the service we use." - Source

Parcel Status: A few parcels have been delivered, others have not been updated in a while & others returned to our warehouse. We will post an update as soon as we can and are working to resolve this.

See update from April 25, 2020 for further details.

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⏱️ Update - USPS Domestic Orders Delivery- April 29, 2020

Expect deliveries in ~4-7 days, instead the standard 2-4, due to limited transportation availability. See update from USPS on April 17, 2020 for more info. 

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⚠️ Update - International Orders - April 25, 2020

There are significant delays with receiving International (intl) shipments (e.g. orders to Canada, UK, Made to Order items etc.) due to limited flight transportation availability, as a result of the ongoing Coronavirus Disease (COVID-19) impacts globally .

Because of this, you may notice that your tracking number(s) don't show an update as frequently as they normally do. Your carrier will scan the parcel(s) as soon as they are able to.

We are working to get all order dispatched and delivered to you as quickly as possible. Please ensure that your delivery address is entered correctly. If multiple items were purchased, your order(s) may be split & shipped separately. Tracking numbers will be sent accordingly.

📧 Please email us with any questions you may have -https://keyprotek.freshdesk.com/support/tickets/new

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🏢 Update - Business Address Delivery - April 20, 2020

USPS is making a change to its policy around delivering mail to businesses that are closed. Current policy is to indicate the date the mail is first returned to be held at the delivery facility, and hold for 10 days.

In order to accommodate businesses during this challenging time, USPS will now extend the hold period to 30 days before returning the items to the sender.

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📮 Update -  Expected Delivery USPS Changes First-Class Package Services (COVID-19 CONTINUITY OF OPERATIONS) - April 17, 2020

USPS First-Class Mail two and three day service commitments will be extended. Most customers are receiving there orders in ~5 days. Source: https://about.usps.com/newsroom/service-alerts/pdf/expected-delivery-changes-april-17.pdf

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📦 Update - Miscellaneous - March 2020 

The WHO and U.S. CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment and item before use.

Stay updated - https://www.cdc.gov/coronavirus/2019-ncov/index.html

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🏪 March 2020 Update - General Store Operations

The well-being of our team and customers is our top priority. We are a small team and already practice social distancing (most of us already worked remotely) to limit the spread of the Coronavirus (COVID-19).

Shipping 
We have not been notified of any delays from USPS. However, there may be delays --- a lot of companies and stores are moving to online delivery to get goods to customers and to practice social distancing as recommended by the CDC. This may cause a delay with your package(s) reaching your address.

Communication 
We are still accepting emails & text messages. A response may take a little longer than usual, but rest assured we are here to help.

Thank you for understanding and see you all soon once this clears up. In the meantime stay safe!

Stay updated - https://www.cdc.gov/coronavirus/2019-ncov/index.html